Consumers today demand top-quality service, and rightly so. At BBJP our goal always is to excel at providing the best in customer service and patient care. Online reviews from our patients help us recognize what we’re doing right and where we can continue to make improvement.
Also, according to Local Consumer Review, 88% of consumers trust online reviews as much as personal recommendations, so your positive review of our practice can help others in our community who are looking for the right place to schedule their surgery or physical therapy in Bellevue.
What kinds of things would we appreciate getting your feedback on? Here are some suggestions:
- How did our front office staff do at making you feel welcome and comfortable in our practice?
- Was the doctor or therapist on time for his appointment with you?
- Was each member of our staff professional, helpful and courteous?
- Did you feel that we listened to you and responded appropriately to your needs and requests?
- Did we explain simply and clearly about any treatment or medication that was recommended for you?
- Was our office environment clean, well-equipped and comfortable?
- What do you think we excel at doing?
- What could we improve on?
- Do you have any other suggestions for us?
Your honest feedback is extremely valuable to us, so we would be so grateful if you’d take two minutes to leave us a review on one of our social sites below:
Even if you’ve left us a review in the past, you can keep us on our toes by leaving us another! We won’t settle for just “good enough”, consistent excellence is our target and you can help us reach it. Thank you for your support and the doctors and staff at BBJP look forward to reading what you have to say. We promise to give your feedback our closest attention.